/// Technical & Installation
IT Support & Managed Services
Per-seat recurring, with a ticket queue nobody has to chase.
What the workspace runs
The ERP is not five pages. Every it support & managed services workspace inherits the operating spine and adds what this industry actually needs.
Records the ERP keeps
- Client environment: endpoints, servers, network, licenses
- Ticket with severity, SLA clock, and resolution notes
- Asset register with warranty and refresh dates
- Backup and patch compliance status
- Documented runbook per client
Workflows it ships with
- Onboarding audit → documented environment → per-seat agreement
- Ticket intake with SLA-driven prioritization
- Patch and backup compliance reported monthly
- Quarterly technology review with a refresh budget
Integrations wired first
- RMM and endpoint management
- Microsoft 365 and Google Workspace
- Backup providers
- Stripe recurring
The four numbers the owner checks
- Monthly recurring revenue per seat
- First-response and resolution time against SLA
- Backup and patch compliance percentage
- Ticket volume per seat per month
Vision layer
Ticket text and device telemetry classify the issue, propose a fix from the knowledge base, and flag the recurring root cause.
/// Underneath every workspace
The part that is the same for everyone
The industry configuration sits on top of a platform that captures what you touch, indexes it without being told how, answers questions about it in plain language, and runs agents against it while you are doing something else. The same index holds the things in your week that are not business at all.
The second brain
Everything you touch gets captured, indexed and recallable in plain language, so remembering stops being a job you do.
- Put it in once
- The index builds itself
- Ask instead of search
- Decisions outlive the chat
- A briefing, not a dashboard
The connectors
Your mail, calendar, phone, files and logged-in accounts feed the same context. Nothing has to be re-entered to count.
- Mail, calendar and drive
- Forward it and forget it
- Your logged-in accounts, connected
- Calls and texts in the same record
- An API you can point anything at
- Bring your own assistantbuilding
The workforce
Agents that keep working when you close the laptop, on models you choose, with every step visible.
- Work that continues without you
- Your context is not one vendor's asset
- You can see what the agent is doing
The business
A CRM remembers people. This books the job, dispatches it, documents it, invoices it and settles it.
- Book it, dispatch it, prove it happened
- Get paid on the same record
- Marketing that reads your own records
- A site and a domain that stay yours
- It arrives already knowing your industry
- Everyone who touched the deal is on the record
The other half of your week
The obligations that are not business are still obligations. They belong in the same index, on the same calendar, out of your head.
- Your documents get the same index
- Nothing with a due date lives in your head
- One workspace, business and personal kept apart
- Hand the recurring parts to an agent
Who it is for
Segments
- Small and mid-sized businesses without internal IT
- Professional firms with compliance obligations
- Multi-site retail and clinics
What hurts today
- Break-fix revenue that punishes doing a good job
- Environments documented in one technician's head
- Backups assumed working until the day they are needed
How it makes money
Per-seat managed services agreements
Project work: migrations, deployments, refreshes
Hardware, licensing, and security product resale
Brand system
Explains without condescension. Names the fix and the prevention. Never blames the user in writing.
responsivedocumentedproactivepatient